30 Hours(For Regular Course)

4-8 Hours(For Capsule Course)

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This web-based training course on SAP CRM functionality, administration and development, is available online to all individuals, institutions, corporates and enterprises in India (New Delhi NCR, Bangalore, Chennai, Kolkatta), US, UK, Canada, Australia, Singapore, United Arab Emirates (UAE), China and South Africa. No matter where you are located, you can enroll for any training with us - because all our training sessions are delivered online by live instructors using interactive, intensive learning methods.

SAP CRM or SAP customer relationship management is an integrated software tool of the SAP SE which helps in providing effective customer relationship solutions for industries of all shapes and sizes. SAP now offers a cloud based CRM solution which has a lot more efficiency and on the go work abilities as compared to traditional on-premises CRM solutions. SAP CRM provides a highly seamless and personalized customer experience. SAP CRM Solutions under SAP Hybris is powered by SAP HANA and thus provides high end data manipulation capabilities. Using in-memory data manipulation and Big Data technology to drive the transformation of the digital world while integrating marketing, commerce, sales and customer services, SAP CRM provides possibilities and capabilities unparalleled. SAP CRM has the option of being deployed both on-premises and on the cloud to improve the mobile and hand held device compatibilities. Under their CRM solutions, SAP offers three versions, namely; SAP Hybris cloud for sales, SAP Hybris cloud for Service and SAP Hybris cloud for social engagement. Additionally, SAP also offers a CRM solution for smaller sales teams called as SAP digital SRM.

This SAP Customer Relationship Management online training course provides a clear understanding of the fundamentals of SAP CRM and Hybris and how the architecture and base of SAP CRM works. The five different modules of SAP CRM, i.e. Sales cycle, CRM service, CRM marketing, CRM partner Channel Management and CRM interaction center will be covered and explored in detail for the benefit of the trainees. Through this SAP CRM training course, trainees will be taught about the various methods of account management and organizational management through SAP CRM. Additionally, business transaction processing and partner processing will also be dealt with. Completing this SAP CRM online course, trainees can expect to create effective customer relationship models having efficient UI configuration and data/work flow. This course has no pre-requisites but it will be beneficial if the trainees have a working knowledge of business process management.


  • Getting to know mySAP CRM
  • mySAP CRM - The complete solution
  • CRM architecture & Component integration
  • Key capabilities of mySAP CRM
  • Channels of interaction
  • Careers @ mySAP CRM 2007


  • Overview of CRM Server Technology
  • Account Management (Business Partner master)
  • Product master
  • Organization management
  • Territory management
  • Transactions processing
  • Items Categories
  • Activity management
  • Partner processing
  • Status Profile
  • Actions
  • Pricing fundamentals (ECC 6.0)
  • Condition technique and pricing procedure determination (ECC 6.0)


  • Interface Overview
  • IC Business Role
  • Navigation bar Profile
  • Logical Links
  • Layout Profile
  • Technical Profile
  • Component Workbench


  • Introduction
  • Marketing planning & Campaign management
  • Marketing Calendar
  • Marketing Analytics
  • Segmentation of business partners
  • Segment builder tool
  • Personalized mail forms
  • External list management
  • Product Proposal
  • Lead Management


  • The Sales cycle
  • Opportunity Management
  • Copying control
  • Process in Quotation and Order Management
  • Quotation Management
  • Order Management
  • Special Functions in Quotation and Order Management
  • Visit Planning
  • Contract Management
  • Status Management
  • Transactions processing
  • Partner processing


  • Overview of CRM Service
  • Installed Base Management and Individual Objects
  • Service Agreements and Service Contracts
  • Service Plans
  • Service Order Management
  • Product Service Letters
  • Complaints and Returns Management
  • Warranty
  • Case Management


  • Introduction
  • B2B and B2c scenarios
  • Product catalog
  • Product proposals
  • Top n products
  • Cross selling
  • Up selling
  • Down selling


  • Interaction center overview
  • Framework and components
  • IC Web functions
  • Communication Architecture
  • Creating IC Business Role
  • Configuring profiles of IC Business Role
  • Account Identification Profile
  • Agent Inbox settings
  • Alert Modeling
  • Scripting
  • Category Modeler


  • Introduction
  • Architecture and setup
  • Administration console
  • Client console
  • Mobile application studio
  • Mobile repository server


  • CRM Middleware Overview
  • Concepts of Middleware
  • Administration Console
  • Adapter Objects
  • Initial Load, Delta Load
  • BDocs and types of BDocs
  • BDoc Modeler
  • Data exchange between R/3 backend
  • Monitoring and Error handling

Considering how important customer relationship management is, deploying an effective CRM solution in the organization becomes highly imperative for smooth business functioning and management. SAP CRM is currently the leading customer relations management tool which provides effective and efficient CRM solution. A large number of organizations all over the world such as Agilent technologies, Centrica, British gas, etc. use this CRM solution for their organizational growth and development and the list is growing. This SAP CRM certification tool is highly recommended for management professionals, business executives, administrators and other such professionals.

1. Are lab-sessions available after theory sessions?

We provide online lab facilities to all our students, wherever possible & applicable, using a combination of one or more options, including global ASP setups, live-environments, real-time simulations, training-videos, PPTs, Screenshots and others.

2. Who and how qualified are the instructors?

All our instructors go through a rigorous and multiple processes of filtering and selection before they are appointed by us. Only the most qualified, most experienced and best suited candidates are chosen as instructors.

3.What are the machine requirements for the course?

You must have a fairly good desktop PC or laptop. You can even access these courses on your tabs or smart phones. For PCs and laptops the configuration should be at-least an Intel Pentium processor, 4GB of RAM and 50 to 100 GB of free hard disk space. You must also have a good and steady WiFi internet connection which works at 3G or 4G speeds.

4.How will I undergo practical training in the course?

Depending on the type of lab facilities available for the course you have enrolled in for our instructor would be happy to help you in your lab sessions.

5.What is the process to get my questions/queries answered?

Get in touch with your trainer. You can also consult your batch-mates. We believe in collaborative and practical learning.

6.Can a free demo session be provided?

We do not provide free demo sessions.

7.Will there be a provision for repetition if I miss a class?

We encourage our trainees to attend all sessions. If you have missed a session we will try out best to update you on it, if possible. Else you will need to pay a small fee to have a repeat session arranged specifically for you.

8.Does your organization provide assistance in job hunting?

We are connected across the industry in India and abroad. We will pass on any job openings from our customer to our trainees. But we are not a manpower placement provider.

9.How and where can I make the payment?

You can pay using any credit or debit card in India or abroad. You can also pay using your PayPal account.

10. Will practice material or tests be also provided with the course?

Yes. As required & as applicable.

11.What is the minimum or maximum batch size?

Minimum/maximum batch sizes vary from course to course, depending upon a number of factors. It can vary from as few as 2 to as many as a few hundred, in some cases. But that number does not impact the quality of training that we deliver due to our tight quality-control mechanisms.

All trainees will be provided with a course participation and completion certificate by Aurelius Corporate Solutions. Please note, we are an independent provider of learning solutions. We are not affiliated in any manner to any company or organization.

Copyright© 2016 Aurelius Corporate Solutions Pvt. Ltd. All Rights Reserved.