Digital Business Operations

This web-based training course on Digital Business Operations functionality, administration and development, is available online to all individuals, institutions, corporates and enterprises in India (New Delhi NCR, Bangalore, Chennai, Kolkatta), US, UK, Canada, Australia, Singapore, United Arab Emirates (UAE), China and South Africa. No matter where you are located, you can enroll for any training with us - because all our training sessions are delivered online by live instructors using interactive, intensive learning methods.

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Course Details

Digital business is everywhere and everyone is talking about it. With this course trainees will learn the operations of business operations, different types of assets such as traditional business assets and digital business assets, mechanisms of digital business operations, solutions development for the international account service team, how to execute processes on a resilient digital platform, to create a digital workforce platform of connected workers and how to use advanced monitoring, search and analytics tools. With this training program trainees will learn how to manage a digital innovation ecosystem, service level agreement management and process automation with configurable workflows. Furthermore, trainees will learn about the ROADS customer experience, multi-channel support and human resourcing. There are no prerequisites for this course. This course is beneficial for both fresher and professionals to enhance their learning and skills.


  • Explaining On-boarding
  • Understanding Travel Readiness
  • Describing Reimbursements & Cost Analysis
  • Understanding Time Tracking
  • Explaining Revenue Forecasting
  • Describing Skill & Training Management
  • The need of Support Helpdesk
  • Understanding the process of hiring
  • Explaining Resource Utilization
  • Understanding Service level agreement (SLA) management
  • Describing Automatic routing & prioritization
  • Explaining analytical & real-time reporting
  • Describing the process of automation with configurable workflows
  • Understanding Out-of-box integration
  • Explaining multi-channel support
  • Te need of human resourcing
  • The role of finance
  • What is the need of training and development?
  • Understanding workforce management
  • Describing ROADS customer experience
  • Explaining An open digital ecosystem
  • Offering anytime, anywhere digital insights, driven by analytics
Live Instructor-led & Interactive Online Sessions

Regular Course

Duration : 40 Hours

Capsule Course

Duration : 4-8 Hours

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Training Options


Weekdays- Cloud Based Training

Mon - Fri 07:00 AM - 09:00 AM(Mon, Wed, Fri)

Weekdays Online Lab

Mon - Fri 07:00 AM - 09:00 AM(Tue, Thur)


Weekend- Cloud Based Training

Sat-Sun 09:00 AM - 11:00 AM (IST)

Weekend Online Lab

Sat-Sun 11:00 AM - 01:00 PM

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