Duration

30 Hours(For Regular Course)

4-8 Hours(For Capsule Course)


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ITIL Foundation

This web-based training course on ITIL Foundation functionality, administration and development, is available online to all individuals, institutions, corporates and enterprises in India (New Delhi NCR, Bangalore, Chennai, Kolkatta), US, UK, Canada, Australia, Singapore, United Arab Emirates (UAE), China and South Africa. No matter where you are located, you can enroll for any training with us - because all our training sessions are delivered online by live instructors using interactive, intensive learning methods.


ITIL stands for information technology infrastructure library. ITIL encompass a collection of practices which have been standardized for IT service management. These practices aim to align the IT services with the needs and requirements of the business model, thus defining the lifecycle of the IT services. The latest ITIL V3 is published as a set of 3 core volumes which explore the different phases or stages of the ITIL life cycle. ITIL management includes management of IT services to deliver business requirements along with the integration and interactions between the various phases of the ITIL life cycle while bringing out the required outcomes. In the ITIL life cycle, the fundamental elements of service strategy, service design, service transition, service operations along with continuous service improvement are included. Using ITIL decreases the costs of the procedures by centralizing activities to a large extent along with the streamlining of processes defining them as fit-for-purpose and fit-for-use. ITIL also helps in defining how various processes and standard tasks can be automated to reduce time, costs and resource use.


This ITIL online course is a foundation level course which provides the trainees with the generic concepts, fundamentals and process models of ITIL which govern the Information management services life cycle. The course is at par with the syllabus of the ITIL foundation level certification course. The various tools, methodologies and concepts of ITIL will be explained in detail in this ITIL foundation level course to help trainees improve their efficiency and effectiveness in handling the IT lifecycle while brining more efficiency and effectiveness in the business changes and transitions. The various vital processes and functions are explained in detail along with the strategies of improving IT service quality while also balancing the IT resources. This ITIL IT life cycle training is a foundation level course and is taught from the scratch, however, it will be beneficial for the trainees if they have a working knowledge of IT terminologies and IT-related work experience to keep pace with the course.


ITIL Overview

  • ITIL History and Components of ITIL
  • IT Service Management (ITSM)
  • Process Management
  • Technology and Architecture

Service Strategy

  • Service Strategy Lifecycle Stage
  • Service Portfolio Management
  • Demand Management Process
  • IT Financial Management Process
  • Business Relationship Management (BRM)

Service Design

  • Service Design Lifecycle Stage
  • Design Coordination
  • Service Catalogue Management Process
  • Service Level Management Process
  • Availability Management Process
  • Capacity Management Process
  • Information Security Management (ISM) Process
  • IT Service Continuity Management (ITSCM) Process
  • Supplier Management Process

Service Transition

  • Service Transition Lifecycle Stage
  • Transition Planning and Support
  • Service Asset and Configuration Management Process
  • Change Management Process
  • Release and Deployment Management Process
  • Service Validation and Testing Process
  • Change Evaluation Process
  • Knowledge Management

Service Operation Processes

  • Service Operation Lifecycle Stage
  • Event Management Process
  • Incident Management Process
  • Request Fulfilment Process
  • Access Management Process
  • Problem Management Process

Service Operation Functions

  • Service Desk Function
  • Technical Management Function
  • Application Management Function
  • IT Operations Management Function

Continual Service Improvement

  • Continual Service Improvement
  • Seven-Step Improvement Process

It is more than evident today that IT plays an extremely vital role in business models of industries. ITIL certification is a standard or bar set high for professionals who can be termed as being on top of the market of IT business integration. ITIL certified personnel have been, are and will be in demand for years to come. Understanding the requirement of business management, it has today become near-imperative to incorporate ITIL strategies in the business models of organizations. Companies gain immense work advantage by employing ITIL certified personnel and ITIL personnel also find immense career prospects in the industry at various avenues. This ITIL foundation certification course comes highly recommended for all IT professionals along with consultants, system integrators and more.

1. Are lab-sessions available after theory sessions?

We provide online lab facilities to all our students, wherever possible & applicable, using a combination of one or more options, including global ASP setups, live-environments, real-time simulations, training-videos, PPTs, Screenshots and others.

2. Who and how qualified are the instructors?

All our instructors go through a rigorous and multiple processes of filtering and selection before they are appointed by us. Only the most qualified, most experienced and best suited candidates are chosen as instructors.

3.What are the machine requirements for the course?

You must have a fairly good desktop PC or laptop. You can even access these courses on your tabs or smart phones. For PCs and laptops the configuration should be at-least an Intel Pentium processor, 4GB of RAM and 50 to 100 GB of free hard disk space. You must also have a good and steady WiFi internet connection which works at 3G or 4G speeds.

4.How will I undergo practical training in the course?

Depending on the type of lab facilities available for the course you have enrolled in for our instructor would be happy to help you in your lab sessions.

5.What is the process to get my questions/queries answered?

Get in touch with your trainer. You can also consult your batch-mates. We believe in collaborative and practical learning.

6.Can a free demo session be provided?

We do not provide free demo sessions.

7.Will there be a provision for repetition if I miss a class?

We encourage our trainees to attend all sessions. If you have missed a session we will try out best to update you on it, if possible. Else you will need to pay a small fee to have a repeat session arranged specifically for you.

8.Does your organization provide assistance in job hunting?

We are connected across the industry in India and abroad. We will pass on any job openings from our customer to our trainees. But we are not a manpower placement provider.

9.How and where can I make the payment?

You can pay using any credit or debit card in India or abroad. You can also pay using your PayPal account.

10. Will practice material or tests be also provided with the course?

Yes. As required & as applicable.

11.What is the minimum or maximum batch size?

Minimum/maximum batch sizes vary from course to course, depending upon a number of factors. It can vary from as few as 2 to as many as a few hundred, in some cases. But that number does not impact the quality of training that we deliver due to our tight quality-control mechanisms.

All trainees will be provided with a course participation and completion certificate by Aurelius Corporate Solutions. Please note, we are an independent provider of learning solutions. We are not affiliated in any manner to any company or organization.

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