Duration

30 Hours(For Regular Course)

4-8 Hours(For Capsule Course)


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NeoCase

NeoCase is an innovative and leading HR and financial services delivery software which provides effective and efficient HR and FS delivery solutions. Using NeoCase, organizations can reduce their costs and also standardize processes while improving their workforce to a great extent. It makes use of global business services environments and shared service centers. With this delivery solutions software, service delivery is streamlined using advanced case management, effective business process automation, an in-depth knowledge database, personalized portals of self service and deep rooted analytics.

NeoCase provides delivery on the cloud while leveraging its modern technology platform and integrates other core HR platforms with itself such as Workday, SAP, PeopleSoft, Oracle and many more. This helps in leveraging existing data and a smooth transition from the current system to NeoCase.

NeoCase claims to provide the most out of delivery process for individual and organizational needs using proactive discovery and planning services. Project management and efficient service deployment are the expertise that NeoCase delivers.


This course on NeoCase provides a comprehensive understanding of the software along with the various technical aspects that are used to deploy its capabilities. Focus is more on a practical applicative training apart from theoretical elementary knowledge. At the end of this course, trainees will find themselves industry ready to make careers they choose.


Employees

  • Enterprise Portal Introduction
  • Searching Articles
  • Raising request – Different processes
  • Portal Updates on case
  • Closing a case
  • Understanding My Enquiries dashboard

Agent-HR

  • Difference between Backend and Front end
  • Dashboard
  • Employee records
  • Case creation
  • Sending different emails from Cases
  • Closing cases
  • Understanding Surveys
  • How to extract data to excel
  • Advanced Search
  • Knowledgebase Article Writing and adjusting permissions

Administrator

  • Creating Teams/Business Units
  • Organizations
  • Case Templates & Email templates
  • HR Process creation step by step
  • Service catalogs
  • Custom fields catalogs
  • Agent creation & Employee creation
  • Queues
  • Portal Development
  • WorkFlow configuration
  • BPM (Automated HR processes for complicated cases)

NeoCase works in two extremely important domains of any organization; finance and human resourcing. The flexibility with which implements the various aspects of financial and HR process modeling makes it highly desirable in industries. Individuals who are experts in the field will find themselves exposed to a large number of opportunities and possibilities for their growth and development. HR and FS are two domains of any organizations which will always require experienced professionals and experts without any exception; NeoCase leverages this situation and provides opportunity to gain an edge in the domains to provide quality services and valuable work.

1. Are lab-sessions available after theory sessions?

We provide online lab facilities to all our students, wherever possible & applicable, using a combination of one or more options, including global ASP setups, live-environments, real-time simulations, training-videos, PPTs, Screenshots and others.

2. Who and how qualified are the instructors?

All our instructors go through a rigorous and multiple processes of filtering and selection before they are appointed by us. Only the most qualified, most experienced and best suited candidates are chosen as instructors.

3.What are the machine requirements for the course?

You must have a fairly good desktop PC or laptop. You can even access these courses on your tabs or smart phones. For PCs and laptops the configuration should be at-least an Intel Pentium processor, 4GB of RAM and 50 to 100 GB of free hard disk space. You must also have a good and steady WiFi internet connection which works at 3G or 4G speeds.

4.How will I undergo practical training in the course?

Depending on the type of lab facilities available for the course you have enrolled in for our instructor would be happy to help you in your lab sessions.

5.What is the process to get my questions/queries answered?

Get in touch with your trainer. You can also consult your batch-mates. We believe in collaborative and practical learning.

6.Can a free demo session be provided?

We do not provide free demo sessions.

7.Will there be a provision for repetition if I miss a class?

We encourage our trainees to attend all sessions. If you have missed a session we will try out best to update you on it, if possible. Else you will need to pay a small fee to have a repeat session arranged specifically for you.

8.Does your organization provide assistance in job hunting?

We are connected across the industry in India and abroad. We will pass on any job openings from our customer to our trainees. But we are not a manpower placement provider.

9.How and where can I make the payment?

You can pay using any credit or debit card in India or abroad. You can also pay using your PayPal account.

10. Will practice material or tests be also provided with the course?

Yes. As required & as applicable.

11.What is the minimum or maximum batch size?

Minimum/maximum batch sizes vary from course to course, depending upon a number of factors. It can vary from as few as 2 to as many as a few hundred, in some cases. But that number does not impact the quality of training that we deliver due to our tight quality-control mechanisms.

All trainees will be provided with a course participation and completion certificate by Aurelius Corporate Solutions. Please note, we are an independent provider of learning solutions. We are not affiliated in any manner to any company or organization.

Copyright © 2016 Aurelius Corporate Solutions Pvt. Ltd. All Rights Reserved.