30 Hours(For Regular Course)

4-8 Hours(For Capsule Course)

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Operations Support Systems

This web-based training course on Operations Support Systems functionality, administration and development, is available online to all individuals, institutions, corporates and enterprises in India (New Delhi NCR, Bangalore, Chennai, Kolkatta), US, UK, Canada, Australia, Singapore, United Arab Emirates (UAE), China and South Africa. No matter where you are located, you can enroll for any training with us - because all our training sessions are delivered online by live instructors using interactive, intensive learning methods.

Operations Support System or OSS is referred to a set of computer programs that telecommunications service vendors use to control, manage, analyze and monitor a computer or telephone network. These set of computer programs produce a large array of data which can be put to use both internally as well as externally. Basically, the Operations Support System is devoted to telecommunication service providers and its main function is to organize network components, managing errors and supporting the network processes. OSS is often integrated with BSS (Business Support Systems) in order to provide enhanced telecommunication services. Both OSS and BSS have their own set of functions and responsibilities.


  • Operations and business support systems (OSS/BSS) agenda
  • Why is the OSS/BSS domain so challenging?

OSS Structure / Models

  • Operations Support Systems Network Management OSS, Business Support System (BSS), Service" OSSs
  • BSS, Service Infrastructure and OSS
  • High level functionalities of the various FAB components
  • Order Management
  • Trouble Ticket Management
  • Workforce management

Fulfillment OSS

  • Fulfillment process
  • Order Management and Provisioning
  • The Inventory Management OSS

The "Assurance" Process

  • The Role of Network Management OSS
  • Network Management Systems 50
  • Service management OSS 51
  • Assurance today – detailed flow for assurance process
  • Assurance – Workflow for Assurance process
  • Service Assurance System Issues
  • Who are key Network Management players?

Billing Processes

  • Billing – Big picture
  • Purpose of a billing System (Key functionality)
  • Illustrative functionality of a billing system
  • Billing Interfaces
  • Mediation Systems
  • Traditional Mediation Systems
  • The Role of Rating Engine
  • How the billing system is used
  • eTOM – Beyond Fulfillment, Assurance and Billing
  • CRM – Managing the expanding scope of customer relationship
  • Who are the key mediation & rating players
  • Who are the key billing players?
  • Pulling the various OSS / BSS together

With the ever-increasing boom in the telecom industry, the need of Operations Support System is consistently on a rise. Over the years OSS has been assisting telecommunication industries in controlling and managing their networks but as the telecom industry has evolved the need of OSS has rose favorably. With its effective integration with Business Support System, the significance of the application has increased more than ever. With the given market data at the present, the demand for Operations Support System is expected to grow even further. There is a bright scope for individual who hold Operations Support System Certification training.

1. Are lab-sessions available after theory sessions?

We provide online lab facilities to all our students, wherever possible & applicable, using a combination of one or more options, including global ASP setups, live-environments, real-time simulations, training-videos, PPTs, Screenshots and others.

2. Who and how qualified are the instructors?

All our instructors go through a rigorous and multiple processes of filtering and selection before they are appointed by us. Only the most qualified, most experienced and best suited candidates are chosen as instructors.

3.What are the machine requirements for the course?

You must have a fairly good desktop PC or laptop. You can even access these courses on your tabs or smart phones. For PCs and laptops the configuration should be at-least an Intel Pentium processor, 4GB of RAM and 50 to 100 GB of free hard disk space. You must also have a good and steady WiFi internet connection which works at 3G or 4G speeds.

4.How will I undergo practical training in the course?

Depending on the type of lab facilities available for the course you have enrolled in for our instructor would be happy to help you in your lab sessions.

5.What is the process to get my questions/queries answered?

Get in touch with your trainer. You can also consult your batch-mates. We believe in collaborative and practical learning.

6.Can a free demo session be provided?

We do not provide free demo sessions.

7.Will there be a provision for repetition if I miss a class?

We encourage our trainees to attend all sessions. If you have missed a session we will try out best to update you on it, if possible. Else you will need to pay a small fee to have a repeat session arranged specifically for you.

8.Does your organization provide assistance in job hunting?

We are connected across the industry in India and abroad. We will pass on any job openings from our customer to our trainees. But we are not a manpower placement provider.

9.How and where can I make the payment?

You can pay using any credit or debit card in India or abroad. You can also pay using your PayPal account.

10. Will practice material or tests be also provided with the course?

Yes. As required & as applicable.

11.What is the minimum or maximum batch size?

Minimum/maximum batch sizes vary from course to course, depending upon a number of factors. It can vary from as few as 2 to as many as a few hundred, in some cases. But that number does not impact the quality of training that we deliver due to our tight quality-control mechanisms.

All trainees will be provided with a course participation and completion certificate by Aurelius Corporate Solutions. Please note, we are an independent provider of learning solutions. We are not affiliated in any manner to any company or organization.

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