Soft Skills Training For Business Analysis

This web-based training course on Soft Skills Training For Business Analysis functionality, administration and development, is available online to all individuals, institutions, corporates and enterprises in India (New Delhi NCR, Bangalore, Chennai, Kolkatta), US, UK, Canada, Australia, Singapore, United Arab Emirates (UAE), China and South Africa. No matter where you are located, you can enroll for any training with us - because all our training sessions are delivered online by live instructors using interactive, intensive learning methods.

Soft skills also referred to as professional skills, are essential for business analysis. Business analysts often find themselves in the situation where they have to convince others of a certain thing to carry out an activity. The most important soft skills that business analysts must own are active listening, dealing with conflict, problem solving, decision making, strategic thinking, technical writing, presentation and team building. This course teaches how skills, attitude and behavior impact business analysis activity. Soft Skills for IT professionals and business help in better, faster and important decisions also extremely valuable to an organization.

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Course Details

This course helps trainees to learn what is to be included, needed and excluded in the business artifacts. With this training program trainees will learn to identify soft skills for solution development, business analysis interaction model, deploying strategic collaboration techniques, how to communicate the business need, face key stakeholder elicitation challenges and how to generate dynamic questions with an innovative questioning model. This training program educates trainees to develop active listening strategies, improve interpersonal and observational skills, pros and cons of listening techniques, how to handle disagreements and mitigation techniques and techniques for sharing information. The course is suitable for both the entry-level business analyst as well as for the practicing business analyst, who is seeking a broader perspective and balanced view of their role. There are no prerequisites for this course.

Determining the Value of Soft Skills for Business Analysis

    Soft skills are important in business analysis because

    • To identify soft skills for solution development
    • Recognizing your soft skills challenges

    Introducing the BA Interaction Model

    • To create the business analysis context
    • Explaining The product/solution development life cycle

    Aligning soft skills competencies to elicitation

    • Explaining Collaboration
    • Describing Facilitation
    • What is Active listening?
    • Good Communication
    • Explaining Conflict resolution

Communicating the Business Need: Making Presentations

    Deploying strategic collaboration techniques

    • To collaborate with high level stakeholders
    • How to communicate the business need?

    Presenting to the organization

    • To Gain buy–in: formal presentation techniques
    • To sell strategies: the value of the elevator pitch

Developing Dynamic Elicitation Skills

    Eliciting requirements

    • How to face key stakeholder elicitation challenges?
    • To establish a collaborative environment through questioning

    Creating dynamic questioning strategies

    • To review different question types
    • How to generate dynamic questions with an innovative questioning model?

    Working with non–verbal communication

    • To develop active listening strategies
    • Visualizing and prototyping to achieve clarity

    Elicitation strategies for requirements workshops

    • To build value through iterative elicitation
    • Discussing the design/define dilemma
    • To create focus for prototyping with SCAMPER

Facilitating Meetings

    Develop the skills to become a "Complete Facilitator"

    • To define the characteristics of effective facilitators
    • How to improve interpersonal and observational skills?

    Creating an assertive facilitation climate

    • To present meeting ground rules
    • Opening and documenting the meeting
    • Explaining questioning techniques to guide your audience
    • Describing Pros and cons of listening techniques
    • How to close the meeting?

Advanced Facilitation Strategies and Techniques

    Building consensus

    • Explaining Techniques for bringing an audience to consensus
    • When consensus can fail?
    • How to handle disagreements and mitigation techniques?

    Handling behaviors

    • To deal with difficult people and group dysfunction
    • Conflict resolution strategies
    • To create a remediation plan

Negotiating and Communicating Issues

    Principles of negotiation

    • Practices for effective negotiation
    • Explaining techniques for sharing information
    • Describing Ranking and ordering priorities
    • To build acceptance criteria

    Uncovering and communicating issues

    • How to develop a process for issue management?
    • Explaining Capturing and vetting stakeholder issues
    • Describing Enabling informed stakeholder decision–making

Visualization Strategies to Enhance Communication

    Visualization techniques

    • To utilize user stories to clarify requirements
    • How to tell stories with graphs and charts?
    • Explaining Identifying process issues with models

    To apply soft skills for influence and leadership

    • How to identify key course takeaways for immediate implementation?
    • To build your personal action plan
Live Instructor-led & Interactive Online Sessions

Regular Course

Duration : 40 Hours

Capsule Course

Duration : 4-8 Hours

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Training Options


Weekdays- Cloud Based Training

Mon - Fri 07:00 AM - 09:00 AM(Mon, Wed, Fri)

Weekdays Online Lab

Mon - Fri 07:00 AM - 09:00 AM(Tue, Thur)


Weekend- Cloud Based Training

Sat-Sun 09:00 AM - 11:00 AM (IST)

Weekend Online Lab

Sat-Sun 11:00 AM - 01:00 PM

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